Basic Service Description
Busae is a Software as a Service (SaaS) platform that provides electronic payment and fleet management solutions for bus operations. Our services include:
- Electronic ticketing system with multiple payment options including NFC cards, QR codes and bank cards
- Real-time GPS fleet tracking and management
- Passenger counting systems
- Video surveillance integration
- Driver management application
- Passenger information systems
The service is provided through subscription with different levels (Demo, Standard, Professional and Corporate) each offering specific features and capabilities as detailed in our pricing structure.
Our platform includes:
- Web-based management interface
- Mobile applications for drivers, inspectors and passengers
- Integration capabilities with third-party systems
- Data storage and processing in accordance with applicable regulations
- Technical support through our authorized distribution network
User Responsibilities
By using Busae services, users agree to:
- Maintain accurate and up-to-date account information
- Ensure proper handling of provided hardware devices including terminals, GPS units, cameras and counting systems
- Protect access credentials and immediately report any security issues
- Use the service in compliance with local transport regulations
- Maintain active internet connectivity for real-time data transmission
- Properly train staff in system usage
- Report any system malfunction immediately
- Maintain necessary licenses and permits for transport operations
- Use the service only for intended purposes within the transport industry
Basic Liability Disclaimers
By using Busae services, users acknowledge and accept:
- Service availability may be affected by factors outside Busae's control including internet connectivity and hardware performance
- While Busae provides GPS tracking, video surveillance and passenger counting systems, we are not responsible for:
- Real-time location data accuracy dependent on GPS signal quality
- Video recording quality affected by lighting conditions or camera positioning
- Counting accuracy affected by passenger movement patterns
- Busae is not responsible for financial losses resulting from system interruptions
- Hardware warranty is limited to manufacturer terms as specified in technical documentation
- Integration with third-party systems is subject to their respective terms and conditions
Service Usage Terms
The following terms govern the use of Busae services:
- Subscription Terms:
- Services are billed monthly per bus
- Feature availability depends on selected subscription level (Demo, Standard, Professional or Corporate)
- Minimum commitment periods may apply based on hardware installations
- Data Usage:
- Operational data is stored and processed according to privacy policies
- Anonymous usage statistics may be collected for service improvement
- Video recordings are retained according to local regulations
- Service Modifications:
- Busae reserves the right to modify or update services with prior notice
- Feature availability may vary by region and local regulations
- Hardware compatibility requirements may change with system updates
Intellectual Property Rights
All components of the Busae platform are protected by intellectual property laws:
- Software Components:
- Web management interface
- Mobile applications for drivers and inspectors
- GPS tracking system
- Passenger counting algorithms
- Video management system
- Electronic ticketing platform
- Users receive a limited, non-transferable license to use these components
- Any modification or reverse engineering is strictly prohibited
- All trademarks, logos and brand elements are property of Busae
Terms Updates
Busae maintains the right to update these terms to reflect:
- New features and functionalities
- Changes in service levels (Demo, Standard, Professional, Corporate)
- Hardware compatibility requirements
- Third-party system integration capabilities
Users will be notified of significant changes through:
- Email notifications
- Platform announcements
- Website updates
Force Majeure
Busae service delivery may be affected by circumstances beyond our control, including:
- Network and connectivity issues affecting:
- Real-time GPS tracking
- Live video transmission
- Electronic payment processing
- Hardware failures in:
- Counting systems
- GPS units
- Camera equipment
- Third-party service interruptions affecting:
- Payment processing
- Map services
- Cloud storage
Payment Terms
Service subscription and billing:
- Billing Structure:
- Monthly billing system per bus
- Tiered pricing based on selected features
- Hardware installation costs where applicable
- Service Levels:
- Demo: Trial access to basic features
- Standard: Basic functionality package
- Professional: Advanced features and support
- Corporate: Complete enterprise solution
- Additional Services:
- Hardware installation and maintenance
- Custom integration development
- Training and support services
Legal Information
Heimdal Seguridad SL, with tax identification number B98035678, is the owner and operator of the Busae platform.
Contact Information
- Registered address: Avda Cortes Valencianas, 58. Edificio Sorolla Center, office 603
- Legal representative: Fernando Cobo
- Operation scope: International
Data Protection Policy (GDPR)
Data Storage and Retention
- Data retention period: 3-5 years for all data types (videos, GPS, passenger counting)
- Server locations: USA, Brazil and Germany
- Data processing: Exclusively internal without external providers
User Rights
Users can request access to or deletion of their data through formal request. Each request:
- Will be reviewed individually
- Will receive acceptance or denial response
- Will be manually executed after approval
No international transfers of personal data are performed.
Dispute Resolution
All disputes will be resolved under Spanish jurisdiction, following this process:
- Internal procedure:
- Virtual meetings with involved parties
- Direct negotiation process
- Formal mediation if internal resolution is unsuccessful
- Maximum response time for claims: 1 month
Spanish courts will be the only competent courts to resolve any legal dispute that cannot be resolved through mediation.
Termination Terms
Cancellation Process
- Required notice period: 15 days
- Hardware uninstallation: Customer responsibility
- Post-termination data retention: 1 month
Immediate Termination
Service may be terminated immediately in the following cases:
- Customer's unilateral decision to terminate operation
- Natural contract completion, if applicable
Note: No refunds apply after service termination.
